Privacy Policy

Last Updated: December 1, 2025

1. Introduction

Elia Go (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.eliago.com (the “Website”).

This policy applies to all visitors and users of our Website, regardless of their location. We comply with the General Data Protection Regulation (GDPR) and other applicable data protection laws.

2. Who We Are

Company Name: Elia Go
Address: 50 bld stalingrad le port, France
Email: join@eliago.com
Website: www.eliago.com

3. What Data We Collect

3.1. Automatically Collected Information

When you visit our Website, we automatically collect certain information about your device and browsing behavior:

  • Technical Data: IP address, browser type and version, operating system, device type, screen resolution
  • Usage Data: Pages visited, time spent on pages, click patterns, navigation paths, referral sources
  • Location Data: Country and region (derived from IP address, not precise location)

3.2. Information You Provide

We collect information that you voluntarily provide to us:

  • Contact Forms: Name, email address, company name, message content
  • Newsletter Signups: Email address, name (optional)
  • Demo Requests: Name, email address, company name, phone number (optional)
  • Event Registrations: Name, email address, company information

3.3. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and store information. For detailed information about the cookies we use, please see our Cookie Policy.

4. How We Use Your Data

We use the collected information for the following purposes:

  • Website Analytics: To understand how visitors use our Website, improve user experience, and optimize content
  • Marketing: To send you newsletters, updates, and promotional materials (with your consent)
  • Communication: To respond to your inquiries, requests, and provide customer support
  • Service Improvement: To analyze trends, monitor Website performance, and enhance our services
  • Legal Compliance: To comply with legal obligations and protect our rights

5. Legal Basis for Processing (GDPR)

We process your personal data based on the following legal grounds:

  • Consent: When you provide explicit consent (e.g., newsletter signup, cookie consent)
  • Legitimate Interest: For website analytics and service improvement (with appropriate safeguards)
  • Contract Performance: To respond to your inquiries and provide requested services
  • Legal Obligation: To comply with applicable laws and regulations

6. Third-Party Services

We use the following third-party services that may collect and process your data:

6.1. Google Analytics

We use Google Analytics to analyze website traffic and user behavior. Google Analytics uses cookies to collect anonymous usage statistics. Data is processed by Google in accordance with their Privacy Policy.

Data Collected: Anonymized IP addresses, page views, session duration, bounce rate, device information

Purpose: Website analytics and performance monitoring

Retention: 26 months (Google Analytics default)

6.2. Hotjar

We use Hotjar to understand user behavior through heatmaps, session recordings, and surveys. Hotjar processes data in accordance with their Privacy Policy.

Data Collected: Mouse movements, clicks, scroll behavior, device information, session recordings

Purpose: User experience optimization

Retention: As specified in Hotjar’s privacy policy

6.3. HubSpot

We use HubSpot for marketing automation, email campaigns, and customer relationship management. HubSpot processes data in accordance with their Privacy Policy.

Data Collected: Email address, name, company information, interaction history

Purpose: Marketing communications and lead management

Retention: Until you unsubscribe or request deletion

6.4. Google Fonts

We use Google Fonts to display web fonts. When you visit our Website, your browser may connect to Google’s servers. Google may collect certain information in accordance with their Privacy Policy.

6.5. LinkedIn

We may use LinkedIn for social media integration and advertising. LinkedIn processes data in accordance with their Privacy Policy.

7. Data Storage and Security

7.1. Data Location

Your personal data is processed and stored within the European Union (EU) whenever possible. Some third-party services may process data outside the EU, but only in countries with adequate data protection laws or under appropriate safeguards (e.g., Standard Contractual Clauses).

7.2. Security Measures

We implement appropriate technical and organizational measures to protect your personal data:

  • SSL/TLS encryption for data transmission
  • Secure hosting infrastructure
  • Access controls and authentication
  • Regular security assessments
  • Data backup and recovery procedures

8. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy:

  • Analytics Data: Up to 26 months (Google Analytics default)
  • Contact Form Submissions: Until you request deletion or for up to 3 years after last contact
  • Newsletter Subscriptions: Until you unsubscribe or request deletion
  • Legal Obligations: As required by applicable law (e.g., accounting records)

9. Your Rights (GDPR)

Under the GDPR, you have the following rights regarding your personal data:

  • Right of Access: You can request a copy of the personal data we hold about you
  • Right to Rectification: You can request correction of inaccurate or incomplete data
  • Right to Erasure: You can request deletion of your personal data (“right to be forgotten”)
  • Right to Restrict Processing: You can request limitation of data processing
  • Right to Data Portability: You can request transfer of your data to another service
  • Right to Object: You can object to processing based on legitimate interests
  • Right to Withdraw Consent: You can withdraw consent at any time (for consent-based processing)

To exercise your rights, please contact us at:
Email: join@eliago.com
Subject: “GDPR Data Request”

We will respond to your request within one month (may be extended to two months for complex requests).

10. Cookies

We use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and personalize content. For detailed information about the cookies we use, their purposes, and how to manage them, please see our Cookie Policy.

You can manage your cookie preferences through:

  • Our cookie consent banner (on first visit)
  • Your browser settings
  • Our Cookie Policy page

11. Children’s Privacy

Our Website is not intended for children under 16 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately, and we will delete such information.

12. International Data Transfers

Some of our third-party service providers may be located outside the European Economic Area (EEA). When we transfer your data to such providers, we ensure appropriate safeguards are in place:

  • Standard Contractual Clauses (SCCs) approved by the European Commission
  • Adequacy decisions (for countries with adequate data protection laws)
  • Other appropriate safeguards as required by GDPR

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:

  • Posting the updated policy on this page with a new “Last Updated” date
  • Sending an email notification (if you have subscribed to our newsletter)
  • Displaying a notice on our Website

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your data.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Elia Go
50 bld stalingrad le port
France
Email: join@eliago.com
Website: www.eliago.com

For GDPR-related requests:
Email: join@eliago.com
Subject: “GDPR Data Request”

15. Supervisory Authority

If you are located in the European Economic Area (EEA) and believe that we have not adequately addressed your privacy concerns, you have the right to lodge a complaint with your local data protection supervisory authority.

French Data Protection Authority:
Commission Nationale de l’Informatique et des Libertés (CNIL)
Website: www.cnil.fr

This Privacy Policy is effective as of December 1, 2025.